Shipping Policy

Shipping Policy

Effective date: 08/30/2026

Thank you for shopping with Haußen™. We work to process and deliver every order as quickly and reliably as possible.

Free US Shipping

Haußen™ provides free standard shipping on eligible orders delivered within the United States.

Available shipping methods and any applicable charges will be displayed at checkout before payment is completed.

Estimated Delivery Time

Most Haußen™ orders are estimated to arrive within:

5–10 business days after the order is confirmed

This estimate includes order preparation and carrier transit time.

Business days are Monday through Friday and exclude weekends and US federal holidays.

Delivery times are estimates rather than guaranteed arrival dates. Severe weather, carrier disruptions, high-volume holiday periods, address problems, and other circumstances outside our reasonable control may cause delays.

We recommend ordering early when purchasing for a holiday, party, or other time-sensitive event.

Order Confirmation and Tracking

After placing your order, you will receive an order-confirmation email at the address provided during checkout.

Once tracking becomes available, we will send a shipping-confirmation email containing your tracking information.

Tracking information may require up to 48 hours to display movement after it is created.

If you do not receive your confirmation or tracking email, check your spam or promotions folder before contacting us.

Shipping Delays

If we determine that an order cannot be shipped within the timeframe represented when the order was placed, we will notify you and provide:

  • An updated estimated shipping date

  • The option to accept the delay

  • The option to cancel the unshipped order for a full refund

If your order has already entered carrier transit, we will help you review the tracking information and investigate qualifying delivery problems.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

Contact us immediately at [SUPPORT EMAIL] if you notice an address error. We will attempt to correct the address, but changes cannot be guaranteed after processing or shipment begins.

If an order is returned because the address provided was incorrect, incomplete, refused, or undeliverable, we will contact you to arrange reshipment or another appropriate resolution. Actual reshipping costs may apply when the delivery problem resulted from an incorrect customer-provided address.

Lost or Missing Packages

If tracking has not updated for an unusual period or your package appears lost, contact [SUPPORT EMAIL] with your order number.

If tracking shows “delivered” but you cannot locate the package:

  1. Check around the delivery location.

  2. Ask members of your household, neighbors, building staff, or front desk.

  3. Allow one additional business day because carriers occasionally mark packages delivered before the final handoff.

  4. Contact us if the package remains missing.

We will review the tracking information and help open a carrier investigation when appropriate.

Damaged Deliveries

If your order arrives visibly damaged, photograph:

  • The shipping package

  • The shipping label

  • The product

  • Any visible damage

Contact [SUPPORT EMAIL] as soon as reasonably possible. We will review the issue and arrange an appropriate replacement, return, or refund under our Return and Refund Policy.

Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages. If this happens, you may receive more than one tracking number.

You will not be charged additional standard shipping because an order is divided into multiple shipments.

Contact Us

For shipping questions, contact:

Haußen™ Customer Care
 Email: [SUPPORT EMAIL]
 Business name: [LEGAL BUSINESS NAME]
 Mailing address: [BUSINESS MAILING ADDRESS]