Return and Refund Policy

Effective date: 08/30/2026

At Haußen™, we want you to feel confident trying our products in your own home. Every eligible Haußen™ warming mat is protected by our 60-Day Money-Back Guarantee, subject to the straightforward conditions below.

Please read this policy before requesting a return.

1. Our 60-Day Money-Back Guarantee

You may use and evaluate your Haußen™ warming mat for up to 60 calendar days from the date confirmed delivery is recorded by the shipping carrier.

If you are not satisfied with your purchase during that period, contact us at [SUPPORT EMAIL] to request a return.

To receive a full refund:

• Your return request must be submitted within 60 calendar days of confirmed delivery.

• You must contact Haußen™ and receive return authorization before shipping the product.

• The product must be returned to the address and carrier provided by our support team.

• The warming mat, power cord, controls, and all other included physical components must be returned.

• The returned product must correspond with the order being refunded.

• The product must not show intentional damage, unauthorized modification, electrical tampering, or damage caused by use contrary to the supplied instructions.

Normal signs of reasonable testing and household use during the 60-day trial are acceptable. Original packaging is appreciated but is not required unless necessary to protect the product during return shipping.

2. Contact Us Before Returning Anything

All returns must begin by contacting:

Email: [SUPPORT EMAIL]

Please include:

• Your full name

• Order number

• Email address used for the purchase

• The product you wish to return

• A short explanation of why you are requesting the return

• Photographs or a short video if the product arrived damaged, appears defective, or is missing a component

We request this information so we can understand the problem and offer the quickest appropriate resolution. You may choose a refund when eligible even if we first offer troubleshooting, replacement parts, or a replacement product.

Describing the reason for your return does not eliminate your right to use the guarantee simply because you changed your mind or the product did not meet your expectations.

Do not send a product to the address shown on its shipping label, the manufacturer, or any other address without authorization. Unauthorized returns may be delayed, rejected, or lost.

3. Returning the Product

After approving an eligible US return, Haußen™ will email you:

• Return authorization

• Return instructions

• The correct return address

• A prepaid return shipping label

The prepaid label must be used only for the authorized Haußen™ product connected to that return.

Unless we approve an extension in writing, the package must be delivered to the designated carrier within 14 calendar days after the return label is issued.

Please package the product securely. Haußen™ is not responsible for damage caused by inadequate return packaging.

Returns sent cash-on-delivery, returned without authorization, or sent using an unauthorized method may not be accepted.

4. A Full Refund Requires a Return

A full refund normally requires the complete product to be returned.

Customers may not retain the product and simultaneously receive a full refund unless Haußen™ expressly waives the return requirement in writing. We may waive a return only when we determine that returning the product would be impractical, unsafe, unlawful, or unnecessarily expensive.

This exception is determined exclusively by Haußen™ and should not be assumed before written approval is provided.

5. Inspection and Refund Processing

Once the return is delivered, we will inspect it to confirm:

• It is the Haußen™ product associated with the order.

• Required components were returned.

• The product was not substituted, intentionally damaged, materially altered, or used contrary to its instructions.

• The return otherwise complies with this policy.

Approved refunds will be issued to the original payment method within five business days after inspection.

A full approved refund includes:

• The product purchase price

• Applicable sales taxes collected on the refunded amount

• Standard shipping charged by Haußen™, if any

Expedited shipping charges, international duties, and fees paid to third parties are not refundable unless the return resulted from our error or applicable law requires otherwise.

After we issue the refund, your bank or card provider may require additional time to post it to your account. This processing time is controlled by the financial institution and commonly takes several business days.

Refunds cannot be issued to a different card, bank account, or person.

6. Defective, Damaged, Incorrect, or Incomplete Orders

Inspect your order shortly after delivery.

If the product arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible at [SUPPORT EMAIL]. Reporting visible shipping damage within seven calendar days helps us investigate the shipment, but this request does not eliminate any longer rights provided by this policy or applicable law.

Depending on the circumstances, we may offer:

• Troubleshooting assistance

• A missing replacement component

• A complete replacement

• A prepaid return and full refund

We may request photographs, video, packaging images, or other reasonable information needed to verify the problem.

You are not required to accept a replacement instead of an otherwise eligible refund.

7. Replacements During the Guarantee Period

If you accept a replacement during the 60-day guarantee, your refund eligibility will continue until the later of:

• The end of the original 60-day period; or

• 30 calendar days after confirmed delivery of the replacement

Only the replacement product actually received must be returned if you later request an eligible refund, unless our support team instructs otherwise.

8. Partial Refunds When the Customer Keeps the Product

Haußen™ does not provide automatic partial refunds simply because a customer prefers to keep the product while also receiving money back.

A partial refund or store credit may occasionally be offered when:

• A nonessential component is missing

• The product has minor cosmetic damage

• A replacement component can resolve the issue

• Haußen™ determines that another goodwill resolution is appropriate

Any partial refund is voluntary, evaluated individually, and must be accepted in writing before it is processed.

Customers who want a full refund should return the complete product under the procedure above.

9. Bundles, Discounts, and Complimentary Items

A full refund of a bundle requires all physical products included in that bundle to be returned.

If only part of a discounted bundle is eligible and approved for return, the refund will be calculated using the actual promotional value allocated to the returned product—not necessarily the regular single-unit retail price.

Complimentary physical products included with an order must also be returned. If a complimentary physical item is retained, its clearly disclosed value may be deducted from the refund where permitted by law.

Digital guides and complimentary digital materials do not need to be returned and have no cash-redemption value.

10. Items Not Eligible Under the 60-Day Guarantee

The guarantee does not cover:

• Returns requested after the applicable deadline

• Products not purchased directly from Haußen™ or an authorized seller

• Products that do not match the original order

• Intentional damage

• Unauthorized repairs or electrical modifications

• Damage caused by improper voltage, misuse, commercial abuse, unsafe cleaning, immersion, or use contrary to the instructions

• Fraudulent, falsified, substituted, or materially misrepresented returns

• Missing essential components, unless Haußen™ agrees to another resolution in writing

These limitations do not restrict rights that cannot legally be waived.

11. Payment Disputes and Chargebacks

We strongly encourage customers to contact Haußen™ before initiating a payment dispute or chargeback. Our support team will make a good-faith effort to resolve eligible delivery, product, return, replacement, and refund concerns directly.

When a chargeback is opened, the disputed funds are withdrawn or held by the payment processor while the customer’s bank reviews the claim. Haußen™ cannot issue a separate refund through the original Shopify transaction while that chargeback remains open.

During an open dispute:

• The bank or payment provider controls the disputed funds.

• Haußen™ may provide the bank with order records, tracking, delivery confirmation, communications, and applicable policies.

• We cannot provide duplicate reimbursement for funds already credited, withdrawn, or held through the chargeback process.

• A direct refund can be considered only after the dispute is closed or withdrawn and the payment provider permits the transaction to be refunded.

If you wish to stop an open dispute and resolve the matter directly with Haußen™, contact your card issuer to request withdrawal of the dispute and send us written confirmation.

Nothing in this section limits any consumer right that cannot legally be waived.

12. Order Changes and Cancellations

Contact [SUPPORT EMAIL] immediately if you need to change or cancel an order.

We will attempt to accommodate the request, but cancellation is not guaranteed after an order enters processing or fulfillment. If the order has already shipped, it must be handled through the return procedure after delivery.

Refusing delivery or returning a package to sender does not replace the authorized return process and may delay the refund.

13. Return Abuse and Fraud

Haußen™ reserves the right to investigate and reject returns involving:

• Product substitution

• Falsified delivery or damage claims

• Altered order records

• Empty or materially incomplete packages

• Repeated abuse of the guarantee

• Intentional product damage

• Attempts to obtain duplicate refunds

• Returns of products not purchased from Haußen™

We may document product identifiers, returned contents, package weight, tracking, customer communications, and inspection results to protect customers and the business from fraud.

Legitimate customers using the product and guarantee honestly will not be penalized for ordinary testing.

14. Consumer Rights

This policy provides rights in addition to any mandatory rights available under applicable consumer-protection law.

Nothing in this policy excludes, restricts, or waives a legal right that cannot be excluded, restricted, or waived.

15. Contact Us

For returns, replacements, refunds, or questions about this policy, contact:

Haußen™ Customer Care
Email: [SUPPORT EMAIL]
Business name: [LEGAL BUSINESS NAME]
Mailing address: [BUSINESS MAILING ADDRESS]

Please do not mail returns to the business mailing address unless our support team specifically authorizes that address for your return.